14 day exchange period from date of purchase, providing all tags are attached & garments have not been worn. A store credit will then be issued.
All faulty items are to be sent back within 7 days from date of purchase providing the items have the original tags attached, have not been worn.
A credit note, exchange or refund will be provided at consumers discretion for faulty items once they have been received & assessed upon return.
** ESEM is not responsible for return postage costs **
To return your order please complete the return slip provided, ensure to complete all fields.
Ship your items to PO Box 6169, North Ryde NSW 2113.
Any questions or queries send us an
email at as the team is always happy to assist & we would love to hear from you!